Understanding Your Bill
For information on how to read your Plumas-Sierra Telecommunications (PSREC) bill, visit the Understanding Your Bill page on the Plumas Sierra Electric Cooperative site.
Flexibility is our goal, and we provide you with an assortment of payment options.
Monthly Billing
Residential and commercial customers are billed once a month.
- Bills are sent out at the beginning of each month
- Payment is due on the 21st of the month
- Bills come with a return envelope for your convenience
- You can also view and pay your bill online
- A 1.5% penalty is applied to unpaid balances
Save time and money by paying your PSREC bill online.
- To make a one-time payment without setting up an account, visit our Pay Now site.
- To manage your account online, including viewing your usage history, simply register online with SmartHub, then log in to your account.
Another convenient time and money saver is having your bill automatically deducted from your checking or savings account.
- No checks
- No postage
- No late payments
- No hassles
- No driving to a pay station or the post office
Each payment is listed on your monthly bank statement and your next bill from PSREC.
To get started:
- Log into your online account at SmartHub, or
- Call us at (800) 555-2207
Each month you will receive a statement by U.S. Mail or email reflecting the amount due prior to the transfer.
You may use your credit card to pay your PSREC Bill. You have 4 options for credit card payment:
- Visit our Pay Now site to make a one-time payment.
- Set up recurring payments or make a one-time payment through your online SmartHub account.
- Download the SmartHub app for Android or iPhone/iPad devices to make one-time or recurring payments.
- Call our office at (530) 832-4261 or (800) 555-2207 to make a payment with one of PSREC’s Customer Service Representatives.
- Via the U.S. Mail — Write your account number on your check and put it in the U.S. Mail. Your bill envelope usually reaches our office in 2 to 3 business days.
- In person — Drop off your check at our PSREC office in Portola. Payment stubs must be included with your check, and it may take up to 2 business days for payments to be posted.
In-person
- Drop off cash payments at our Portola office.
- Payment stubs must be included.
- It may take up to 2 business days for payments to be posted.
MoneyGram locations (like Walmart)
- Find a location at the MoneyGram website.
- Payments usually post to your account within 1 business day.
- To pay at a MoneyGram location, have these details handy:
- Plumas-Sierra account number
- The amount you need to pay
- Plus any fees (fees vary by location and are listed on the MoneyGram website)
Payment Arrangements
If you’re having difficulty paying your bill or need a little extra time, we’re here to help. Just give us a call — we’ll work with you to make payment arrangements that fit your situation.