1 of the first things to try when your connection doesn’t seem to be working properly is the ping command.
How to Run a Ping Test
- Open a Command Prompt window from your Start menu.
- Run 1 of the following commands:
- ping google.com
- ping 8.8.8.8
What It Does
This command sends several packets to the address you specify. The web server responds to each packet it receives.
- If you see 0% packet loss, and the time for each packet is fairly low, your connection is healthy.
- If you see packet loss, it indicates a network problem.
- If some packets take much longer to respond, that also signals a problem.
The issue could be with:
- The website itself (unlikely if it happens across multiple sites)
- Your PST service
- Your own network or router
Note: Some websites never respond to pings — for example, ping microsoft.com will never result in any responses.