3. Modem & Router Issues

Network Configuration

PST’s network configuration allows 1 public DHCP IP address per customer.

  • Misconfiguration of the customer’s router or addition of a switch/hub can cause one customer to get multiple public IP addresses, which can have an adverse effect on our network.
  • By using our service, you agree to:
    • Plug our cable only into the WAN/Internet port on your router
    • Ensure your router is set up in Router mode, not Access Point Mode

Proper Setup

Routers and wireless routers enable you to share your broadband connection with multiple devices.

To do this:

  1. Connect your broadband modem to the router.
    • For best results, place the router near the modem.
  2. Connect the router and modem with an Ethernet cable.
    • Most routers include one in the box.
  3. Connect the modem to the WAN/Internet port on your router.
    • It’s usually offset or a different color from the LAN ports.
  4. Connect your devices (computers, gaming consoles, TVs, etc.) with CAT 5 or better Ethernet cables for:
    • A more stable connection
    • Faster speeds
    • No additional configuration required

WAN/Internet port panel

For additional router configuration questions or troubleshooting, please refer to your router manufacturer.